Turnaround Time

TURNAROUND TIMES:


View Our Turnaround Chart

Turnaround Time is the time (days) it takes to manufacture your order from the date/time your order is APPROVED ("print ready" files, PDF or Hard Copy proof approved and considered Work In Process - WIP or "No Proof - Proceed As Is" with "print ready" files considered Work In Process - WIP).

Important Note: If there are challenges with your art files being "print ready" the turn time clock will not start until it is "print ready" and in Approved WIP (Work In Process) status.

There are 3 ways to start the turnaround TIME clock ticking...

  • Submit your order with a "NO PROOF - Proceed As Is" option.
    We strongly suggest that you order a proof. If there are any problems with your order, you are accepting full responsibility. Please read our Terms & Conditions for clarification.
  • Approve your PDF PROOF in My Account before 1:00 pm PST for all orders (other than SAME DAY service which is 9:00 am PST or Next Day which has a 10:00 am PST cutoff time and is "No Proof - Proceed As Is" only).
  • Approve your HARD COPY PROOF in My Account before 1:00 pm PST for all orders (other than SAME DAY service which is 9:00 am PST or Next Day which has a 10:00 am PST cutoff time and is "No Proof - Proceed As Is" only).
    • TURNAROUND TIMES START AFTER PDF or HARD COPY PROOF APPROVAL.
    • Turnaround Time is calculated in BUSINESS DAYS and EXCLUDES HOLIDAYS AND WEEKENDS.
    • WEEKEND and HOLIDAY JOB SUBMISSIONS CALCULATE DAY 1 AS BEGINNING ON THE FOLLOWING BUSINESS DAY.

Proofing Turnaround Times:

  • Please allow 24 hours from the date and time of art submission for PDF proofs to be made available in My Account for your final approval.
  • Please allow 24 hours for your Hard Copy Proof to ship.
  • On "NO PROOF - Proceed As Is" orders, files will be processed in order received. Orders placed using the "No Proof - Proceed As Is" option, before 1:00 pm PST (for all turnaround times other than Same Day which has a 9:00 am PST cutoff time or Next Day which has a 10:00 am PST cutoff time, will start the turnaround time clock on that business day). "No Proof - Proceed As Is" orders submitted that are deemed "not print ready" due to art issues beyond our control which require customer corrections to make "print ready" will not be processed until customer corrections are made to deem the art file(s) "print ready".

RESUBMITTED FILES:

On orders with Resubmitted Files, please allow 24 hours for file processing after the revised file (date and time) is submitted. There will be a $10 resubmit fee charged to your account. If you wish to receive a new proof (PDF or Hard Copy), a fee of $5 for the new PDF proof or the new Hard Copy proof fee (product specific) will also be charged. For a new hard copy proof, please contact our customer service department as the prices for hard copy proofs vary by product type and size.

STANDARD TURNAROUND policy:

All jobs in by 1:00 PM PST ordered with standard turnaround times of 2 - 3, 3 - 4 or 5 -7 business days (depending on the products) will count the Business Day ordered as day 1 and will ship by no later than 6:30 PM PST on the 3rd, 4th or 7th business day (depending on whether they are 2 - 3, 3 - 4 or 5 - 7 business day products). Orders placed after 11:00 PM PST with a standard turnaround time of 2 - 3, 3 - 4 or 5 -7 business days will not count the business day ordered as business day 1. Problem Jobs (those with art file issues requiring customer involvement to make "print ready") or jobs that require proofs (PDF or Hard Copy) will not consider the order date as the first Business Day.

Important Note: "All jobs in" refers to all projects ordered as "No Proof - Proceed As Is" or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST and has a "No Proof - Proceed As Is" only policy).

WAIT & SAVE TURNAROUND policy:

Wait & Save pricing is available on a limited selection of products. Savings of up to 25% may apply with Wait & Save pricing! (See Step 2: "Select Quantity by Required Turnaround Time" when ordering on the website for availability by specific product ordered)

All jobs in by 1:00 PM PST ordered with a Wait & Save turnaround time of 5 -7 business days will count the Business Day ordered as day 1 and will ship by no later than 6:30 PM PST on the 7th day business day. Orders placed after 11:00 PM PST with a Wait & Save turnaround time of 5 -7 business days will not count the business day ordered as business day 1. Problem jobs (those with art file issues requiring customer involvement to make "print ready") or jobs that require proofs (PDF or Hard Copy) will not consider the order date as the first Business Day.

Important Note: "All jobs in" refers to all projects ordered as "No Proof - Proceed As Is" by the applicable cut-off time (Which is 9:00 AM PST and has a "No Proof - Proceed As Is" only policy).

SAME DAY SERVICE turnaround policy: ( Same Day Service category products will incur higher wholesale prices versus Standard or other non-rush turnaround options)

All jobs in by 9:00 AM PST as "No Proof - Print As Is" will ship the same business day by 6:30 PM PST. Problem Jobs (those with art file issues requiring customer involvement to make "print ready") will not consider the order date as the Same Business Day.

Important Note: "All jobs in" refers to all projects ordered as "No Proof - Proceed As Is" or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST or Next Day which has a 10:00 am PST cutoff time and has a "No Proof - Proceed As Is" only policy).

NEXT DAY SERVICE turnaround policy: ( Products and quantities offering a Next Day Service option will incur higher wholesale prices versus Standard or other non-rush turnaround options)

All jobs in by 10:00 AM PST (excluding Same Day Service which must be in by 9:00 AM PST or Next Day which must be in by 10:00 am PST) will ship the next business day by 6:30 PM PST. Problem Jobs (those with art file issues requiring customer involvement to make "print ready") or jobs that require proofs (PDF or Hard Copy) will not consider the order date as business day 1 with regard to Next Day.

Important Note: "All jobs in" refers to all projects ordered as "No Proof - Proceed As Is" or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST or Next Day which has a 10:00 am PST cutoff time and has a "No Proof - Proceed As Is" only policy).

EXPRESS 3 DAY SERVICE turnaround policy: ( Products and quantities offering an Express 3 Day Service option will incur higher wholesale prices versus Standard or other non-rush turnaround options)

Available on a limited selection of Products (See Website for Specific Products) All jobs in by 1:00 PM PST ordered as Express 3 Day Service turnaround times will count the Business Day ordered as day 1 and will ship by no later than 6:30 PM PST on the 3rd business day. Orders placed after 11:00 PM PST with an Express 3 day turnaround time will not count the business day ordered as business day 1. Problem Jobs (those with art file issues requiring customer involvement to make "print ready") or jobs that require proofs (PDF or Hard Copy) will not consider the order date as the first Business Day.

Important Note: "All jobs in" refers to all projects ordered as "No Proof - Proceed As Is" or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST or Next Day which has a 10:00 am PST cutoff time and has a "No Proof - Proceed As Is" only policy).

SEE REFERENCE CHARTS ABOVE FOR EASY REVIEW OF ALL AVAILABLE TURN TIMES (BY PRODUCT) AND TURNAROUND TIME SEQUENCE EXAMPLES. SHIPPING TIMES ARE RELATIVE TO THE SPECIFIC CHOSEN SHIPPING METHOD AND SHIP-TO LOCATION.